AI exposure by occupation, O*NET 43-1011.00

Will AI replace First-Line Supervisors of Office and Administrative Support Workers?

First-Line Supervisors of Office and Administrative Support Workers: AI can already handle 10 of 28 tasks; the work mostly needs a frontier-tier model.

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Every task, scored

The 28 tasks O*NET 30.3 lists for First-Line Supervisors of Office and Administrative Support Workers, from most to least exposed. 10 reach 60 or more, the level at which AI already handles a task.

Task AI exposure Evidence Model tier Importance
Compute figures such as balances, totals, or commissions. 94 Observed Standard 4.0
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. 91 Observed Standard 4.0
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. 80 Estimated Frontier 4.2
Resolve customer complaints or answer customers' questions regarding policies and procedures. 74 Observed Standard 4.4
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. 74 Observed Standard 3.9
Interpret and communicate work procedures and company policies to staff. 65 Estimated Standard 4.0
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. 65 Estimated Frontier 4.0
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. 65 Estimated Frontier 3.6
Make recommendations to management concerning such issues as staffing decisions or procedural changes. 60 Estimated Standard 3.8
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. 60 Estimated Standard 3.6
Develop work schedules according to budgets and workloads. 50 Estimated Frontier 4.0
Coordinate activities with other supervisory personnel or with other work units or departments. 50 Estimated Frontier 3.9
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. 50 Estimated Frontier 3.2
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. 50 Estimated Frontier 3.1
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored. 50 Estimated Frontier 2.4
Develop or update procedures, policies, or standards. 40 Observed Standard 3.8
Train or instruct employees in job duties or company policies or arrange for training to be provided. 35 Estimated Efficient 4.0
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 30 Estimated Standard 4.4
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 30 Estimated Efficient 4.3
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. 30 Estimated Standard 4.1
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. 30 Estimated Standard 4.1
Recruit, interview, and select employees. 30 Estimated Standard 4.0
Implement corporate or departmental policies, procedures, and service standards in conjunction with management. 30 Estimated Standard 4.0
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 30 Estimated Efficient 3.9
Keep informed of provisions of labor-management agreements and their effects on departmental operations. 30 Estimated Efficient 3.4
Monitor inventory levels and requisition or purchase supplies as needed. 30 Estimated Standard 3.1
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. 20 Estimated Efficient 3.7
Arrange for necessary maintenance or repair work. 20 Estimated Efficient 3.0

Observed: scored from AI use recorded in the Anthropic Economic Index (June 2026 release), 5 of 28 tasks. Estimated: scored from the task's O*NET 30.3 work activity, 23 of 28. Importance is O*NET's 1 to 5 rating of how central the task is. Model tier is the lowest tier that can do the task under the published rubric; "No tier" marks hands-on work.

The model tier this role needs

A frontier-tier model or lower covers 100% of the role's importance-weighted task work. 100% of the work is something AI can address at some tier.

Efficient, standard and frontier tiers come from the JobRoute model tier reference. The recommended tier is the lowest one that covers 80% of the work AI can address. How the method works.

Wages, employment and outlook

US employment
1,436,680
Median annual wage
$69,500
Middle half of earners
$55,950 to $85,090
Projected change, 2024 to 2034
-0.3%

Employment and wages: BLS Occupational Employment and Wage Statistics, May 2025, national. Projection: BLS Employment Projections 2024 to 2034.

Adjacent roles

The occupations that reuse the most of this role's skills, with the usual time to move. These are the first places to look when you plan to redeploy or retrain people in this role.

Skill overlap and transition time from the JobRoute role adjacency graph on O*NET 30.3 skills.

Questions about First-Line Supervisors of Office and Administrative Support Workers and AI

Will AI replace First-Line Supervisors of Office and Administrative Support Workers?

AI already handles 10 of the 28 tasks O*NET lists for this occupation, at a task exposure of 60 or more, and the role's importance-weighted exposure is 49 out of 100. JobRoute scores tasks, not whole jobs, so the score shows how much of the work changes rather than whether the job disappears. BLS projects employment to change by -0.3% from 2024 to 2034.

What is the AI exposure of First-Line Supervisors of Office and Administrative Support Workers?

49 out of 100 on JobRoute's task exposure measure, the importance-weighted average of the role's O*NET task scores. Higher means more of the work is AI-doable today. 5 of the 28 task scores are observed in the Anthropic Economic Index (June 2026 release), and the other 23 are estimated from each task's O*NET work activity.

Which First-Line Supervisors of Office and Administrative Support Workers tasks can AI already do?

The tasks with the highest exposure are: Compute figures such as balances, totals, or commissions; Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies; Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. They are three of the 10 tasks that reach 60 or more.

What AI model tier does this role need?

A frontier-tier model or lower covers 100% of the role's importance-weighted task work. JobRoute assigns each task the lowest tier that can do it under a published rubric and recommends the lowest tier that covers 80% of the work AI can address.

How many people work as First-Line Supervisors of Office and Administrative Support Workers, and what do they earn?

1,436,680 people in the United States, with a median annual wage of $69,500 (BLS Occupational Employment and Wage Statistics, May 2025). BLS Employment Projections expect a change of -0.3% from 2024 to 2034.

How to cite

Data version 2026-11-02, JobRoute method v1.0.0. Download all occupations or this occupation as JSON. Methodology.

JobRoute (2026). AI exposure: First-Line Supervisors of Office and Administrative Support Workers. Data version 2026-11-02, method v1.0.0. Built on O*NET 30.3, BLS OEWS May 2025 and the Anthropic Economic Index (June 2026). CC BY 4.0. https://www.jobroute.ai/jobs/first-line-supervisors-of-office-and-administrative-support-workers

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