Terms of Service

By accessing or using JobRoute.ai (the "Platform"), operated by QueryNow Inc. ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms").

If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Platform.

JobRoute.ai is an AI-powered workforce intelligence and assessment platform that provides skills gap analysis, contextual assessments, internal mobility mapping, and workforce planning capabilities.

The Platform integrates with enterprise HR systems and processes workforce data to generate actionable intelligence for talent management decisions.

We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with reasonable notice to active subscribers.

You must provide accurate, complete, and current registration information when creating an account.

You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate accounts that violate these Terms.

Access to the Platform is provided through subscription plans as described on our Pricing page.

Subscription fees are billed in advance on an annual basis unless otherwise specified in your service agreement.

All fees are non-refundable except as expressly stated in your service agreement or required by applicable law.

We reserve the right to change our pricing with 60 days' written notice before the start of your next billing period.

You retain all ownership rights in your data, including workforce data, employee records, and organizational information uploaded to or processed by the Platform ("Customer Data").

We do not claim ownership of Customer Data. We process Customer Data solely to provide and improve the Platform services as described in our Data Processing Agreement.

We will never use Customer Data to train our AI models without your explicit written consent.

The Platform, including all software, algorithms, designs, and documentation, is the intellectual property of QueryNow Inc. and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Platform for your internal business purposes during the term of your subscription.

You agree not to use the Platform to: (a) violate any applicable laws or regulations; (b) infringe upon the rights of others; (c) transmit harmful code or interfere with the Platform's operation; (d) attempt to gain unauthorized access to any part of the Platform.

You agree not to reverse engineer, decompile, or disassemble any part of the Platform.

You agree not to use the Platform to make automated employment decisions without appropriate human oversight, in accordance with applicable AI governance regulations.

Assessment results and workforce intelligence generated by the Platform should be used as decision-support tools, not as sole determinants for employment decisions.

The Platform generates AI-powered recommendations, assessments, and analytics. These are provided as decision-support tools and should not be the sole basis for employment, promotion, or termination decisions.

While we strive for accuracy, AI-generated content may contain errors or biases. You are responsible for reviewing and validating AI outputs before acting on them.

We provide transparent reasoning chains for all AI recommendations to support your review and decision-making process.

We continuously monitor our AI systems for bias and accuracy, and provide bias reporting tools within the Platform.

We commit to 99.9% uptime for the Platform, measured on a monthly basis, excluding scheduled maintenance windows.

Scheduled maintenance will be communicated at least 48 hours in advance and will be performed during off-peak hours when possible.

In the event of an SLA breach, credits will be applied to your account as described in your service agreement.

To the maximum extent permitted by law, QueryNow Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform.

Our total liability for any claims arising under these Terms shall not exceed the amount you paid for the Platform in the 12 months preceding the claim.

These limitations apply regardless of the theory of liability, whether based on warranty, contract, tort, or any other legal theory.

You agree to indemnify and hold harmless QueryNow Inc. and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

Either party may terminate these Terms with 30 days' written notice.

Upon termination, we will provide you with a full export of your Customer Data in a standard format within 30 days.

After the data export period, your Customer Data will be permanently deleted from our systems in accordance with our data retention policy.

Sections regarding intellectual property, limitation of liability, and indemnification survive termination.

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be resolved in the state or federal courts located in Collin County, Texas.

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or through the Platform.

Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.

For questions about these Terms of Service, contact us at:

QueryNow Inc., 5851 Legacy Circle, Ste 600, Plano, TX 75024

Email: legal@jobroute.ai