AI exposure by occupation, O*NET 43-4171.00
Will AI replace Receptionists and Information Clerks?
Receptionists and Information Clerks: AI can already handle 15 of 18 tasks; the work mostly needs a standard-tier model.
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Every task, scored
The 18 tasks O*NET 30.3 lists for Receptionists and Information Clerks, from most to least exposed. 15 reach 60 or more, the level at which AI already handles a task.
| Task | AI exposure | Evidence | Model tier |
|---|---|---|---|
| Analyze data to determine answers to questions from customers or members of the public. | Observed | Standard | |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | Estimated | Efficient | |
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. | Estimated | Standard | |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services. | Estimated | Frontier | |
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | Estimated | Efficient | |
| Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | Estimated | Efficient | |
| Receive payment and record receipts for services. | Estimated | Frontier | |
| Hear and resolve complaints from customers or the public. | Estimated | Efficient | |
| Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. | Estimated | Standard | |
| Keep a current record of staff members' whereabouts and availability. | Estimated | Efficient | |
| Schedule space or equipment for special programs and prepare lists of participants. | Estimated | Efficient | |
| Enroll individuals to participate in programs and notify them of their acceptance. | Estimated | Standard | |
| Take orders for merchandise or materials and send them to the proper departments to be filled. | Estimated | Efficient | |
| Process and prepare memos, correspondence, travel vouchers, or other documents. | Observed | Efficient | |
| File and maintain records. | Observed | Standard | |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | Estimated | Efficient | |
| Schedule appointments and maintain and update appointment calendars. | Observed | Efficient | |
| Transmit information or documents to customers, using computer, mail, or facsimile machine. | Observed | Efficient |
Observed: scored from AI use recorded in the Anthropic Economic Index (June 2026 release), 5 of 18 tasks. Estimated: scored from the task's O*NET 30.3 work activity, 13 of 18. Importance is O*NET's 1 to 5 rating of how central the task is. Model tier is the lowest tier that can do the task under the published rubric; "No tier" marks hands-on work.
The model tier this role needs
A standard-tier model or lower covers 88% of the role's importance-weighted task work. 100% of the work is something AI can address at some tier.
Efficient, standard and frontier tiers come from the JobRoute model tier reference. The recommended tier is the lowest one that covers 80% of the work AI can address. How the method works.
Wages, employment and outlook
- US employment
- 910,180
- Median annual wage
- $38,010
- Middle half of earners
- $33,960 to $45,130
- Projected change, 2024 to 2034
- 0.0%
Employment and wages: BLS Occupational Employment and Wage Statistics, May 2025, national. Projection: BLS Employment Projections 2024 to 2034.
Adjacent roles
The occupations that reuse the most of this role's skills, with the usual time to move. These are the first places to look when you plan to redeploy or retrain people in this role.
- Office Clerks, General 72% skill overlap, about 10 months to move Exposure53
- Medical Secretaries and Administrative Assistants 67% skill overlap, about 12 months to move Exposure63
- Counter and Rental Clerks 65% skill overlap, about 13 months to move Exposure36
- Hotel, Motel, and Resort Desk Clerks 65% skill overlap, about 13 months to move Exposure72
- Reservation and Transportation Ticket Agents and Travel Clerks 64% skill overlap, about 13 months to move Exposure67
Skill overlap and transition time from the JobRoute role adjacency graph on O*NET 30.3 skills.
Questions about Receptionists and Information Clerks and AI
Will AI replace Receptionists and Information Clerks?
AI already handles 15 of the 18 tasks O*NET lists for this occupation, at a task exposure of 60 or more, and the role's importance-weighted exposure is 72 out of 100. JobRoute scores tasks, not whole jobs, so the score shows how much of the work changes rather than whether the job disappears. BLS projects employment to change by 0.0% from 2024 to 2034.
What is the AI exposure of Receptionists and Information Clerks?
72 out of 100 on JobRoute's task exposure measure, the importance-weighted average of the role's O*NET task scores. Higher means more of the work is AI-doable today. 5 of the 18 task scores are observed in the Anthropic Economic Index (June 2026 release), and the other 13 are estimated from each task's O*NET work activity.
Which Receptionists and Information Clerks tasks can AI already do?
The tasks with the highest exposure are: Analyze data to determine answers to questions from customers or members of the public; Collect, sort, distribute, or prepare mail, messages, or courier deliveries; Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. They are three of the 15 tasks that reach 60 or more.
What AI model tier does this role need?
A standard-tier model or lower covers 88% of the role's importance-weighted task work. JobRoute assigns each task the lowest tier that can do it under a published rubric and recommends the lowest tier that covers 80% of the work AI can address.
How many people work as Receptionists and Information Clerks, and what do they earn?
910,180 people in the United States, with a median annual wage of $38,010 (BLS Occupational Employment and Wage Statistics, May 2025). BLS Employment Projections expect a change of 0.0% from 2024 to 2034.
How to cite
Data version 2026-11-02, JobRoute method v1.0.0. Download all occupations or this occupation as JSON. Methodology.
JobRoute (2026). AI exposure: Receptionists and Information Clerks. Data version 2026-11-02, method v1.0.0. Built on O*NET 30.3, BLS OEWS May 2025 and the Anthropic Economic Index (June 2026). CC BY 4.0. https://www.jobroute.ai/jobs/receptionists-and-information-clerks
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