AI exposure by occupation, O*NET 13-2072.00

Will AI replace Loan Officers?

Loan Officers: AI can already handle 12 of 30 tasks; the work mostly needs a standard-tier model.

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Every task, scored

The 30 tasks O*NET 30.3 lists for Loan Officers, from most to least exposed. 12 reach 60 or more, the level at which AI already handles a task.

Task AI exposure Evidence Model tier Importance
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. 80 Estimated Efficient 4.1
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation. 80 Estimated Standard 3.0
Maintain and review account records, updating and recategorizing them according to status changes. 79 Observed Standard 3.0
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. 75 Estimated Efficient 3.4
Review loan agreements to ensure that they are complete and accurate according to policy. 65 Estimated Efficient 4.1
Review and update credit and loan files. 65 Estimated Frontier 4.1
Review accounts to determine write-offs for collection agencies. 65 Estimated Standard 3.0
Review billing for accuracy. 65 Estimated Standard 3.0
Work with clients to identify their financial goals and to find ways of reaching those goals. 65 Observed Frontier 4.0
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. 65 Observed Frontier 3.0
Submit applications to credit analysts for verification and recommendation. 60 Estimated Efficient 4.2
Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations. 60 Estimated Standard 3.0
Analyze potential loan markets and develop referral networks to locate prospects for loans. 50 Estimated Standard 3.8
Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans. 50 Estimated Standard 3.0
Meet with applicants to obtain information for loan applications and to answer questions about the process. 30 Estimated Efficient 4.6
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. 30 Estimated Efficient 4.6
Approve loans within specified limits, and refer loan applications outside those limits to management for approval. 30 Estimated Standard 4.4
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. 30 Estimated Efficient 4.3
Handle customer complaints and take appropriate action to resolve them. 30 Estimated Efficient 4.0
Supervise loan personnel. 30 Estimated Standard 3.9
Stay abreast of new types of loans and other financial services and products to better meet customers' needs. 30 Estimated Efficient 3.9
Market bank products to individuals and firms, promoting bank services that may meet customers' needs. 30 Estimated Standard 3.8
Compute payment schedules. 30 Estimated Standard 3.6
Set credit policies, credit lines, procedures and standards in conjunction with senior managers. 30 Estimated Standard 3.1
Assist in selection of financial award candidates using electronic databases to certify loan eligibility. 30 Estimated Efficient 3.0
Authorize or sign mail collection letters. 30 Estimated Standard 3.0
Confer with underwriters to resolve mortgage application problems. 30 Estimated Efficient 3.0
Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. 30 Estimated Efficient 3.0
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. 30 Estimated Standard 3.0
Inform individuals and groups about the financial assistance available to college or university students. 30 Estimated Efficient 3.0

Observed: scored from AI use recorded in the Anthropic Economic Index (June 2026 release), 3 of 30 tasks. Estimated: scored from the task's O*NET 30.3 work activity, 27 of 30. Importance is O*NET's 1 to 5 rating of how central the task is. Model tier is the lowest tier that can do the task under the published rubric; "No tier" marks hands-on work.

The model tier this role needs

A standard-tier model or lower covers 90% of the role's importance-weighted task work. 100% of the work is something AI can address at some tier.

Efficient, standard and frontier tiers come from the JobRoute model tier reference. The recommended tier is the lowest one that covers 80% of the work AI can address. How the method works.

Wages, employment and outlook

US employment
274,330
Median annual wage
$76,690
Middle half of earners
$52,730 to $104,080
Projected change, 2024 to 2034
+1.7%

Employment and wages: BLS Occupational Employment and Wage Statistics, May 2025, national. Projection: BLS Employment Projections 2024 to 2034.

Adjacent roles

The occupations that reuse the most of this role's skills, with the usual time to move. These are the first places to look when you plan to redeploy or retrain people in this role.

Skill overlap and transition time from the JobRoute role adjacency graph on O*NET 30.3 skills.

Questions about Loan Officers and AI

Will AI replace Loan Officers?

AI already handles 12 of the 30 tasks O*NET lists for this occupation, at a task exposure of 60 or more, and the role's importance-weighted exposure is 46 out of 100. JobRoute scores tasks, not whole jobs, so the score shows how much of the work changes rather than whether the job disappears. BLS projects employment to change by +1.7% from 2024 to 2034.

What is the AI exposure of Loan Officers?

46 out of 100 on JobRoute's task exposure measure, the importance-weighted average of the role's O*NET task scores. Higher means more of the work is AI-doable today. 3 of the 30 task scores are observed in the Anthropic Economic Index (June 2026 release), and the other 27 are estimated from each task's O*NET work activity.

Which Loan Officers tasks can AI already do?

The tasks with the highest exposure are: Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information; Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation; Maintain and review account records, updating and recategorizing them according to status changes. They are three of the 12 tasks that reach 60 or more.

What AI model tier does this role need?

A standard-tier model or lower covers 90% of the role's importance-weighted task work. JobRoute assigns each task the lowest tier that can do it under a published rubric and recommends the lowest tier that covers 80% of the work AI can address.

How many people work as Loan Officers, and what do they earn?

274,330 people in the United States, with a median annual wage of $76,690 (BLS Occupational Employment and Wage Statistics, May 2025). BLS Employment Projections expect a change of +1.7% from 2024 to 2034.

How to cite

Data version 2026-11-02, JobRoute method v1.0.0. Download all occupations or this occupation as JSON. Methodology.

JobRoute (2026). AI exposure: Loan Officers. Data version 2026-11-02, method v1.0.0. Built on O*NET 30.3, BLS OEWS May 2025 and the Anthropic Economic Index (June 2026). CC BY 4.0. https://www.jobroute.ai/jobs/loan-officers

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