AI exposure by occupation, O*NET 43-3011.00
Will AI replace Bill and Account Collectors?
Bill and Account Collectors: AI can already handle 3 of 15 tasks; the work mostly needs a standard-tier model.
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Every task, scored
The 15 tasks O*NET 30.3 lists for Bill and Account Collectors, from most to least exposed. 3 reach 60 or more, the level at which AI already handles a task.
| Task | AI exposure | Evidence | Model tier |
|---|---|---|---|
| Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. | Estimated | Standard | |
| Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. | Estimated | Standard | |
| Advise customers of necessary actions and strategies for debt repayment. | Estimated | Standard | |
| Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. | Estimated | Standard | |
| Negotiate credit extensions when necessary. | Estimated | Standard | |
| Record information about financial status of customers and status of collection efforts. | Estimated | Efficient | |
| Locate and monitor overdue accounts, using computers and a variety of automated systems. | Estimated | Efficient | |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | Estimated | Standard | |
| Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. | Estimated | Standard | |
| Answer customer questions regarding problems with their accounts. | Estimated | Efficient | |
| Receive payments and post amounts paid to customer accounts. | Estimated | Standard | |
| Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. | Estimated | Efficient | |
| Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. | Estimated | Efficient | |
| Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims. | Estimated | Standard | |
| Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. | Estimated | Efficient |
Observed: scored from AI use recorded in the Anthropic Economic Index (June 2026 release), 0 of 15 tasks. Estimated: scored from the task's O*NET 30.3 work activity, 15 of 15. Importance is O*NET's 1 to 5 rating of how central the task is. Model tier is the lowest tier that can do the task under the published rubric; "No tier" marks hands-on work.
The model tier this role needs
A standard-tier model or lower covers 100% of the role's importance-weighted task work. 100% of the work is something AI can address at some tier.
Efficient, standard and frontier tiers come from the JobRoute model tier reference. The recommended tier is the lowest one that covers 80% of the work AI can address. How the method works.
Wages, employment and outlook
- US employment
- 158,830
- Median annual wage
- $47,030
- Middle half of earners
- $39,010 to $56,740
- Projected change, 2024 to 2034
- -10.5%
Employment and wages: BLS Occupational Employment and Wage Statistics, May 2025, national. Projection: BLS Employment Projections 2024 to 2034.
Adjacent roles
The occupations that reuse the most of this role's skills, with the usual time to move. These are the first places to look when you plan to redeploy or retrain people in this role.
- Billing and Posting Clerks 66% skill overlap, about 12 months to move Exposure71
- Tax Examiners and Collectors, and Revenue Agents 61% skill overlap, about 14 months to move Exposure64
- Credit Authorizers, Checkers, and Clerks 59% skill overlap, about 15 months to move Exposure75
- Customer Service Representatives 58% skill overlap, about 15 months to move Exposure44
- Credit Counselors 57% skill overlap, about 16 months to move Exposure63
Skill overlap and transition time from the JobRoute role adjacency graph on O*NET 30.3 skills.
Questions about Bill and Account Collectors and AI
Will AI replace Bill and Account Collectors?
AI already handles 3 of the 15 tasks O*NET lists for this occupation, at a task exposure of 60 or more, and the role's importance-weighted exposure is 39 out of 100. JobRoute scores tasks, not whole jobs, so the score shows how much of the work changes rather than whether the job disappears. BLS projects employment to change by -10.5% from 2024 to 2034.
What is the AI exposure of Bill and Account Collectors?
39 out of 100 on JobRoute's task exposure measure, the importance-weighted average of the role's O*NET task scores. Higher means more of the work is AI-doable today. 0 of the 15 task scores are observed in the Anthropic Economic Index (June 2026 release), and the other 15 are estimated from each task's O*NET work activity.
Which Bill and Account Collectors tasks can AI already do?
The tasks with the highest exposure are: Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports; Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts; Advise customers of necessary actions and strategies for debt repayment. They are the tasks that reach 60 or more.
What AI model tier does this role need?
A standard-tier model or lower covers 100% of the role's importance-weighted task work. JobRoute assigns each task the lowest tier that can do it under a published rubric and recommends the lowest tier that covers 80% of the work AI can address.
How many people work as Bill and Account Collectors, and what do they earn?
158,830 people in the United States, with a median annual wage of $47,030 (BLS Occupational Employment and Wage Statistics, May 2025). BLS Employment Projections expect a change of -10.5% from 2024 to 2034.
How to cite
Data version 2026-11-02, JobRoute method v1.0.0. Download all occupations or this occupation as JSON. Methodology.
JobRoute (2026). AI exposure: Bill and Account Collectors. Data version 2026-11-02, method v1.0.0. Built on O*NET 30.3, BLS OEWS May 2025 and the Anthropic Economic Index (June 2026). CC BY 4.0. https://www.jobroute.ai/jobs/bill-and-account-collectors
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