{"v":"2026-11-02","dataVersion":"ONET-30.3+BLS-MAY25","code":"43-3011.00","slug":"bill-and-account-collectors","title":"Bill and Account Collectors","alt":["Collector","Accounts Collector","Medical Collector","Bill Collector","Data Collector","Debt Collector","Rent Collector","Field Collector","Claims Collector","Payment Collector","Bilingual Collections Specialist","Patient Account Representative"],"employment":158830,"wage":{"median":47030,"p25":39010,"p75":56740},"growthPct":-10.5,"exposure":38.9,"taskCount":15,"highCount":3,"midCount":0,"lowCount":12,"aeiObserved":0,"fit":{"mix":{"none":0,"efficient":40.1,"standard":59.9,"frontier":0},"counts":{"none":0,"efficient":6,"standard":9,"frontier":0},"recommended":"standard","coveragePct":100,"addressablePct":100},"tasks":[{"t":"Record information about financial status of customers and status of collection efforts.","imp":4.65,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Locate and monitor overdue accounts, using computers and a variety of automated systems.","imp":4.52,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.","imp":4.52,"exp":30,"src":"heuristic","tier":"standard","gwa":"Communicating with People Outside the Organization","auto":0.8182,"aug":0.1818},{"t":"Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.","imp":4.45,"exp":30,"src":"heuristic","tier":"standard","gwa":"Resolving Conflicts and Negotiating with Others"},{"t":"Advise customers of necessary actions and strategies for debt repayment.","imp":4.44,"exp":60,"src":"heuristic","tier":"standard","gwa":"Communicating with People Outside the Organization"},{"t":"Answer customer questions regarding problems with their accounts.","imp":4.29,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Performing for or Working Directly with the Public","auto":0.863,"aug":0.137},{"t":"Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.","imp":4.28,"exp":35,"src":"heuristic","tier":"standard","gwa":"Resolving Conflicts and Negotiating with Others"},{"t":"Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.","imp":4.26,"exp":65,"src":"heuristic","tier":"standard","gwa":"Communicating with People Outside the Organization"},{"t":"Receive payments and post amounts paid to customer accounts.","imp":4.19,"exp":30,"src":"heuristic","tier":"standard","gwa":"Monitoring and Controlling Resources"},{"t":"Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.","imp":3.97,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Getting Information"},{"t":"Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.","imp":3.94,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Communicating with Supervisors, Peers, or Subordinates"},{"t":"Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.","imp":3.87,"exp":90,"src":"heuristic","tier":"standard","gwa":"Processing Information","auto":0.963,"aug":0.037},{"t":"Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.","imp":3.78,"exp":30,"src":"heuristic","tier":"standard","gwa":"Monitoring and Controlling Resources"},{"t":"Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.","imp":3.64,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Negotiate credit extensions when necessary.","imp":3.52,"exp":35,"src":"heuristic","tier":"standard","gwa":"Resolving Conflicts and Negotiating with Others"}],"adjacent":[{"code":"43-3021.00","slug":"billing-and-posting-clerks","title":"Billing and Posting Clerks","overlap":0.66,"months":12,"exposure":71,"strong":true},{"code":"13-2081.00","slug":"tax-examiners-and-collectors-and-revenue-agents","title":"Tax Examiners and Collectors, and Revenue Agents","overlap":0.61,"months":14,"exposure":63.5,"strong":false},{"code":"43-4041.00","slug":"credit-authorizers-checkers-and-clerks","title":"Credit Authorizers, Checkers, and Clerks","overlap":0.59,"months":15,"exposure":74.9,"strong":false},{"code":"43-4051.00","slug":"customer-service-representative","title":"Customer Service Representatives","overlap":0.58,"months":15,"exposure":44.1,"strong":false},{"code":"13-2071.00","slug":"credit-counselors","title":"Credit Counselors","overlap":0.57,"months":16,"exposure":62.7,"strong":false}]}