AI exposure by occupation, O*NET 39-6012.00

Will AI replace Concierges?

Concierges: AI can already handle 1 of 18 tasks; the work mostly needs a standard-tier model.

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Every task, scored

The 18 tasks O*NET 30.3 lists for Concierges, from most to least exposed. 1 reach 60 or more, the level at which AI already handles a task.

Task AI exposure Evidence Model tier Importance
Arrange for interpreters or translators when patrons require such services. 65 Estimated Efficient 3.2
Plan special events, parties, or meetings, which may include booking musicians or celebrities. 50 Estimated Frontier 3.9
Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. 35 Estimated Efficient 3.9
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. 30 Estimated Standard 4.6
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. 30 Estimated Efficient 4.3
Provide directions to guests. 30 Estimated Standard 4.3
Order flowers for guests. 30 Estimated Standard 4.1
Make travel arrangements for sightseeing or other tours. 30 Estimated Efficient 4.1
Pick up and deliver items or run errands for guests. 30 Estimated Efficient 4.0
Arrange childcare services for guests. 30 Estimated Efficient 3.9
Provide food and beverage services to guests. 30 Estimated Standard 3.8
Assist guests with special needs by providing equipment such as wheelchairs. 30 Estimated Efficient 3.7
Clean and tidy hotel lounge. 30 Estimated Efficient 3.7
Receive, store, or deliver luggage or mail. 30 Estimated Efficient 3.6
Perform office duties on a temporary basis when needed. 30 Estimated Efficient 3.6
Arrange for the replacement of items lost by travelers. 30 Estimated Efficient 3.4
Provide business services for guests, such as sending or receiving faxes or shipping packages. 30 Estimated Efficient 3.4
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. 8 Estimated No tier 3.7

Observed: scored from AI use recorded in the Anthropic Economic Index (June 2026 release), 0 of 18 tasks. Estimated: scored from the task's O*NET 30.3 work activity, 18 of 18. Importance is O*NET's 1 to 5 rating of how central the task is. Model tier is the lowest tier that can do the task under the published rubric; "No tier" marks hands-on work.

The model tier this role needs

A standard-tier model or lower covers 89% of the role's importance-weighted task work. 95% of the work is something AI can address at some tier, and 5% is hands-on.

Efficient, standard and frontier tiers come from the JobRoute model tier reference. The recommended tier is the lowest one that covers 80% of the work AI can address. How the method works.

Wages, employment and outlook

US employment
49,240
Median annual wage
$38,950
Middle half of earners
$35,660 to $47,350
Projected change, 2024 to 2034
+2.3%

Employment and wages: BLS Occupational Employment and Wage Statistics, May 2025, national. Projection: BLS Employment Projections 2024 to 2034.

Adjacent roles

The occupations that reuse the most of this role's skills, with the usual time to move. These are the first places to look when you plan to redeploy or retrain people in this role.

Skill overlap and transition time from the JobRoute role adjacency graph on O*NET 30.3 skills.

Questions about Concierges and AI

Will AI replace Concierges?

AI already handles 1 of the 18 tasks O*NET lists for this occupation, at a task exposure of 60 or more, and the role's importance-weighted exposure is 32 out of 100. JobRoute scores tasks, not whole jobs, so the score shows how much of the work changes rather than whether the job disappears. BLS projects employment to change by +2.3% from 2024 to 2034.

What is the AI exposure of Concierges?

32 out of 100 on JobRoute's task exposure measure, the importance-weighted average of the role's O*NET task scores. Higher means more of the work is AI-doable today. 0 of the 18 task scores are observed in the Anthropic Economic Index (June 2026 release), and the other 18 are estimated from each task's O*NET work activity.

Which Concierges tasks can AI already do?

The tasks with the highest exposure are: Arrange for interpreters or translators when patrons require such services. It is the only task that reach 60 or more.

What AI model tier does this role need?

A standard-tier model or lower covers 89% of the role's importance-weighted task work. JobRoute assigns each task the lowest tier that can do it under a published rubric and recommends the lowest tier that covers 80% of the work AI can address.

How many people work as Concierges, and what do they earn?

49,240 people in the United States, with a median annual wage of $38,950 (BLS Occupational Employment and Wage Statistics, May 2025). BLS Employment Projections expect a change of +2.3% from 2024 to 2034.

How to cite

Data version 2026-11-02, JobRoute method v1.0.0. Download all occupations or this occupation as JSON. Methodology.

JobRoute (2026). AI exposure: Concierges. Data version 2026-11-02, method v1.0.0. Built on O*NET 30.3, BLS OEWS May 2025 and the Anthropic Economic Index (June 2026). CC BY 4.0. https://www.jobroute.ai/jobs/concierges

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