AI exposure by occupation, O*NET 15-1232.00

Will AI replace Computer User Support Specialists?

Computer User Support Specialists: AI can already handle 4 of 16 tasks; the work mostly needs a standard-tier model.

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Every task, scored

The 16 tasks O*NET 30.3 lists for Computer User Support Specialists, from most to least exposed. 4 reach 60 or more, the level at which AI already handles a task.

Task AI exposure Evidence Model tier Importance
Answer user inquiries regarding computer software or hardware operation to resolve problems. 100 Observed Frontier 3.8
Prepare evaluations of software or hardware, and recommend improvements or upgrades. 86 Observed Standard 3.4
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. 85 Observed Efficient 3.9
Enter commands and observe system functioning to verify correct operations and detect errors. 80 Estimated Frontier 3.6
Develop training materials and procedures, or train users in the proper use of hardware or software. 50 Estimated Standard 3.3
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. 50 Estimated Efficient 3.2
Oversee the daily performance of computer systems. 40 Observed Standard 4.0
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. 40 Observed Standard 3.8
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. 40 Observed Efficient 3.5
Confer with staff, users, and management to establish requirements for new systems or modifications. 30 Estimated Efficient 3.7
Refer major hardware or software problems or defective products to vendors or technicians for service. 30 Estimated Efficient 3.4
Modify and customize commercial programs for internal needs. 30 Estimated Frontier 2.9
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. 20 Estimated Efficient 3.9
Inspect equipment and read order sheets to prepare for delivery to users. 20 Estimated Efficient 3.2
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. 20 Estimated Efficient 3.0
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software. 20 Estimated Standard 2.9

Observed: scored from AI use recorded in the Anthropic Economic Index (June 2026 release), 6 of 16 tasks. Estimated: scored from the task's O*NET 30.3 work activity, 10 of 16. Importance is O*NET's 1 to 5 rating of how central the task is. Model tier is the lowest tier that can do the task under the published rubric; "No tier" marks hands-on work.

The model tier this role needs

A standard-tier model or lower covers 82% of the role's importance-weighted task work. 100% of the work is something AI can address at some tier.

Efficient, standard and frontier tiers come from the JobRoute model tier reference. The recommended tier is the lowest one that covers 80% of the work AI can address. How the method works.

Wages, employment and outlook

US employment
717,190
Median annual wage
$61,860
Middle half of earners
$49,000 to $79,040
Projected change, 2024 to 2034
-3.7%

Employment and wages: BLS Occupational Employment and Wage Statistics, May 2025, national. Projection: BLS Employment Projections 2024 to 2034.

Adjacent roles

The occupations that reuse the most of this role's skills, with the usual time to move. These are the first places to look when you plan to redeploy or retrain people in this role.

Skill overlap and transition time from the JobRoute role adjacency graph on O*NET 30.3 skills.

Questions about Computer User Support Specialists and AI

Will AI replace Computer User Support Specialists?

AI already handles 4 of the 16 tasks O*NET lists for this occupation, at a task exposure of 60 or more, and the role's importance-weighted exposure is 47 out of 100. JobRoute scores tasks, not whole jobs, so the score shows how much of the work changes rather than whether the job disappears. BLS projects employment to change by -3.7% from 2024 to 2034.

What is the AI exposure of Computer User Support Specialists?

47 out of 100 on JobRoute's task exposure measure, the importance-weighted average of the role's O*NET task scores. Higher means more of the work is AI-doable today. 6 of the 16 task scores are observed in the Anthropic Economic Index (June 2026 release), and the other 10 are estimated from each task's O*NET work activity.

Which Computer User Support Specialists tasks can AI already do?

The tasks with the highest exposure are: Answer user inquiries regarding computer software or hardware operation to resolve problems; Prepare evaluations of software or hardware, and recommend improvements or upgrades; Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. They are three of the 4 tasks that reach 60 or more.

What AI model tier does this role need?

A standard-tier model or lower covers 82% of the role's importance-weighted task work. JobRoute assigns each task the lowest tier that can do it under a published rubric and recommends the lowest tier that covers 80% of the work AI can address.

How many people work as Computer User Support Specialists, and what do they earn?

717,190 people in the United States, with a median annual wage of $61,860 (BLS Occupational Employment and Wage Statistics, May 2025). BLS Employment Projections expect a change of -3.7% from 2024 to 2034.

How to cite

Data version 2026-11-02, JobRoute method v1.0.0. Download all occupations or this occupation as JSON. Methodology.

JobRoute (2026). AI exposure: Computer User Support Specialists. Data version 2026-11-02, method v1.0.0. Built on O*NET 30.3, BLS OEWS May 2025 and the Anthropic Economic Index (June 2026). CC BY 4.0. https://www.jobroute.ai/jobs/computer-user-support-specialists

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