{"v":"2026-11-02","dataVersion":"ONET-30.3+BLS-MAY25","code":"43-5031.00","slug":"public-safety-telecommunicators","title":"Public Safety Telecommunicators","alt":["Emergency Dispatcher","Communications Dispatcher","911 Dispatcher","Emergency Communications Dispatcher","Emergency Operator","Radio Dispatcher","Security Dispatcher","911 Emergency Dispatcher","Emergency Telecommunications Dispatcher","Police Communications Dispatcher","Dispatch Officer","Call Taker"],"employment":102500,"wage":{"median":53040,"p25":45210,"p75":64260},"growthPct":3.5,"exposure":37.9,"taskCount":18,"highCount":3,"midCount":1,"lowCount":14,"aeiObserved":0,"fit":{"mix":{"none":0,"efficient":88.9,"standard":11.1,"frontier":0},"counts":{"none":0,"efficient":16,"standard":2,"frontier":0},"recommended":"efficient","coveragePct":88.9,"addressablePct":100},"tasks":[{"t":"Provide emergency medical instructions to callers.","imp":4.94,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Question callers to determine their locations and the nature of their problems to determine type of response needed.","imp":4.87,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Interpreting the Meaning of Information for Others"},{"t":"Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.","imp":4.84,"exp":30,"src":"heuristic","tier":"standard","gwa":"Guiding, Directing, and Motivating Subordinates"},{"t":"Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.","imp":4.77,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Communicating with People Outside the Organization"},{"t":"Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.","imp":4.73,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Communicating with Supervisors, Peers, or Subordinates"},{"t":"Record details of calls, dispatches, and messages.","imp":4.7,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.","imp":4.68,"exp":50,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.","imp":4.63,"exp":65,"src":"heuristic","tier":"efficient","gwa":"Getting Information"},{"t":"Maintain access to, and security of, highly sensitive materials.","imp":4.6,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Performing General Physical Activities"},{"t":"Operate and maintain mobile dispatch vehicles and equipment.","imp":4.6,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Operating Vehicles, Mechanized Devices, or Equipment"},{"t":"Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.","imp":4.57,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Getting Information"},{"t":"Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.","imp":4.5,"exp":90,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.","imp":4.48,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Communicating with People Outside the Organization"},{"t":"Learn material and pass required tests for certification.","imp":4.39,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Updating and Using Relevant Knowledge"},{"t":"Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.","imp":4.31,"exp":90,"src":"heuristic","tier":"standard","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.","imp":4.31,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.","imp":4.2,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Test and adjust communication and alarm systems, and report malfunctions to maintenance units.","imp":4.01,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Monitoring Processes, Materials, or Surroundings"}],"adjacent":[{"code":"43-5032.00","slug":"dispatchers-except-police-fire-and-ambulance","title":"Dispatchers, Except Police, Fire, and Ambulance","overlap":0.67,"months":12,"exposure":54.6,"strong":true},{"code":"43-2021.00","slug":"telephone-operators","title":"Telephone Operators","overlap":0.65,"months":13,"exposure":74.5,"strong":true},{"code":"29-2042.00","slug":"emergency-medical-technicians","title":"Emergency Medical Technicians","overlap":0.62,"months":14,"exposure":49.7,"strong":false},{"code":"43-2011.00","slug":"switchboard-operators-including-answering-service","title":"Switchboard Operators, Including Answering Service","overlap":0.61,"months":14,"exposure":34.4,"strong":false},{"code":"11-9161.00","slug":"emergency-management-directors","title":"Emergency Management Directors","overlap":0.6,"months":14,"exposure":48.3,"strong":false}]}