{"v":"2026-11-02","dataVersion":"ONET-30.3+BLS-MAY25","code":"43-4081.00","slug":"hotel-motel-and-resort-desk-clerks","title":"Hotel, Motel, and Resort Desk Clerks","alt":["Desk Clerk","Front Desk Clerk","Hotel Clerk","Hotel Desk Clerk","Front Desk Agent","Front Desk Auditor","Front Desk Associate","Resort Desk Clerk","Front Desk Attendant","Front Desk Receptionist","Guest Service Representative","Night Auditor"],"employment":261420,"wage":{"median":35070,"p25":29810,"p75":38100},"growthPct":3.7,"exposure":71.5,"taskCount":20,"highCount":18,"midCount":2,"lowCount":0,"aeiObserved":0,"fit":{"mix":{"none":0,"efficient":64,"standard":20.6,"frontier":15.4},"counts":{"none":0,"efficient":13,"standard":4,"frontier":3},"recommended":"standard","coveragePct":84.6,"addressablePct":100},"tasks":[{"t":"Greet, register, and assign rooms to guests of hotels or motels.","imp":4.84,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Contact housekeeping or maintenance staff when guests report problems.","imp":4.8,"exp":75,"src":"heuristic","tier":"standard","gwa":"Communicating with Supervisors, Peers, or Subordinates"},{"t":"Issue room keys and escort instructions to bellhops.","imp":4.76,"exp":75,"src":"heuristic","tier":"frontier","gwa":"Monitoring and Controlling Resources"},{"t":"Verify customers' credit, and establish how the customer will pay for the accommodation.","imp":4.71,"exp":80,"src":"heuristic","tier":"efficient","gwa":"Processing Information"},{"t":"Make and confirm reservations.","imp":4.71,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Keep records of room availability and guests' accounts, manually or using computers.","imp":4.69,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.","imp":4.67,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Review accounts and charges with guests during the check out process.","imp":4.6,"exp":65,"src":"heuristic","tier":"standard","gwa":"Communicating with People Outside the Organization"},{"t":"Record guest comments or complaints, referring customers to managers as necessary.","imp":4.58,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Compute bills, collect payments, and make change for guests.","imp":4.53,"exp":75,"src":"heuristic","tier":"frontier","gwa":"Making Decisions and Solving Problems"},{"t":"Transmit and receive messages, using telephones or telephone switchboards.","imp":4.5,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.","imp":4.49,"exp":60,"src":"heuristic","tier":"standard","gwa":"Interpreting the Meaning of Information for Others","auto":0.3448,"aug":0.6552},{"t":"Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.","imp":4.41,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Advise housekeeping staff when rooms have been vacated and are ready for cleaning.","imp":4.41,"exp":60,"src":"heuristic","tier":"standard","gwa":"Communicating with Supervisors, Peers, or Subordinates"},{"t":"Plan, schedule or supervise the work of other employees.","imp":4.36,"exp":50,"src":"heuristic","tier":"frontier","gwa":"Guiding, Directing, and Motivating Subordinates"},{"t":"Clean and maintain lobby and common areas, such as restocking supplies and watering plants.","imp":4.06,"exp":50,"src":"heuristic","tier":"efficient","gwa":"Performing General Physical Activities"},{"t":"Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.","imp":4.04,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Handling and Moving Objects"},{"t":"Date-stamp, sort, and rack incoming mail and messages.","imp":3.95,"exp":90,"src":"heuristic","tier":"efficient","gwa":"Processing Information"},{"t":"Arrange tours, taxis, or restaurant reservations for customers.","imp":3.86,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Deposit guests' valuables in hotel safes or safe-deposit boxes.","imp":3.85,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Handling and Moving Objects"}],"adjacent":[{"code":"43-4181.00","slug":"reservation-and-transportation-ticket-agents-and-travel-clerks","title":"Reservation and Transportation Ticket Agents and Travel Clerks","overlap":0.65,"months":13,"exposure":67.2,"strong":false},{"code":"43-4171.00","slug":"receptionists-and-information-clerks","title":"Receptionists and Information Clerks","overlap":0.65,"months":13,"exposure":72,"strong":false},{"code":"39-6012.00","slug":"concierges","title":"Concierges","overlap":0.64,"months":13,"exposure":31.9,"strong":false},{"code":"11-9081.00","slug":"lodging-managers","title":"Lodging Managers","overlap":0.63,"months":13,"exposure":31.7,"strong":false},{"code":"41-2021.00","slug":"counter-and-rental-clerks","title":"Counter and Rental Clerks","overlap":0.62,"months":14,"exposure":36.4,"strong":false}]}