{"v":"2026-11-02","dataVersion":"ONET-30.3+BLS-MAY25","code":"43-2021.00","slug":"telephone-operators","title":"Telephone Operators","alt":["Operator","Toll Operator","Local Operator","Phone Operator","Relief Operator","Directory Operator","Information Operator","PBX Operator","Charge Operator","Trouble Operator","Customer Service Assistant","TELECOM Op"],"employment":3430,"wage":{"median":41740,"p25":36920,"p75":51510},"growthPct":-27.5,"exposure":74.5,"taskCount":14,"highCount":13,"midCount":1,"lowCount":0,"aeiObserved":0,"fit":{"mix":{"none":0,"efficient":79.7,"standard":6.8,"frontier":13.5},"counts":{"none":0,"efficient":11,"standard":1,"frontier":2},"recommended":"standard","coveragePct":86.5,"addressablePct":100},"tasks":[{"t":"Observe signal lights on switchboards, and dial or press buttons to make connections.","imp":4.61,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.","imp":4.54,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.","imp":4.45,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.","imp":4.22,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Getting Information"},{"t":"Monitor automated systems for placing collect calls and intervene for a callers needing assistance.","imp":4.19,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.","imp":4.12,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Update directory information.","imp":4.12,"exp":75,"src":"heuristic","tier":"frontier","gwa":"Working with Computers","auto":0.7308,"aug":0.2692},{"t":"Perform clerical duties such as typing, proofreading, and sorting mail.","imp":4.03,"exp":90,"src":"heuristic","tier":"efficient","gwa":"Processing Information"},{"t":"Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.","imp":4,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Interrupt busy lines if an emergency warrants.","imp":3.94,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Controlling Machines and Processes"},{"t":"Provide assistance for customers with special billing requests.","imp":3.88,"exp":75,"src":"heuristic","tier":"standard","gwa":"Communicating with People Outside the Organization"},{"t":"Provide relay service for users who are deaf or hard of hearing.","imp":3.82,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Keep records of calls placed and received, and of related toll charges.","imp":3.8,"exp":75,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Promote company products, services, and savings plans when appropriate.","imp":3.65,"exp":50,"src":"heuristic","tier":"frontier","gwa":"Selling or Influencing Others","auto":0.7059,"aug":0.2941}],"adjacent":[{"code":"43-2011.00","slug":"switchboard-operators-including-answering-service","title":"Switchboard Operators, Including Answering Service","overlap":0.78,"months":8,"exposure":34.4,"strong":true},{"code":"43-5031.00","slug":"public-safety-telecommunicators","title":"Public Safety Telecommunicators","overlap":0.65,"months":13,"exposure":37.9,"strong":true},{"code":"49-2022.00","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","overlap":0.61,"months":14,"exposure":21.2,"strong":false},{"code":"43-4171.00","slug":"receptionists-and-information-clerks","title":"Receptionists and Information Clerks","overlap":0.6,"months":14,"exposure":72,"strong":false},{"code":"41-9041.00","slug":"telemarketers","title":"Telemarketers","overlap":0.59,"months":15,"exposure":41.9,"strong":false}]}
