{"v":"2026-11-02","dataVersion":"ONET-30.3+BLS-MAY25","code":"39-1013.00","slug":"first-line-supervisors-of-gambling-services-workers","title":"First-Line Supervisors of Gambling Services Workers","alt":["Slot Supervisor","Casino Supervisor","Floor Supervisor","Poker Supervisor","Pit Supervisor","Cardroom Supervisor","Gambling Supervisor","Blackjack Supervisor","Casino Slot Supervisor","Slot Floor Supervisor","Table Games Manager","Key Person"],"employment":26010,"wage":{"median":63820,"p25":51340,"p75":75770},"growthPct":2,"exposure":49,"taskCount":30,"highCount":4,"midCount":20,"lowCount":6,"aeiObserved":0,"fit":{"mix":{"none":0,"efficient":52.3,"standard":30.2,"frontier":17.5},"counts":{"none":0,"efficient":15,"standard":9,"frontier":6},"recommended":"standard","coveragePct":82.5,"addressablePct":100},"tasks":[{"t":"Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.","imp":4.79,"exp":55,"src":"heuristic","tier":"standard","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.","imp":4.76,"exp":55,"src":"heuristic","tier":"standard","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Perform paperwork required for monetary transactions.","imp":4.63,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Respond to and resolve patrons' complaints.","imp":4.61,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Performing for or Working Directly with the Public"},{"t":"Greet customers and ask about the quality of service they are receiving.","imp":4.61,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.","imp":4.55,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Repairing and Maintaining Mechanical Equipment"},{"t":"Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.","imp":4.52,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Updating and Using Relevant Knowledge"},{"t":"Monitor payment of hand-delivered jackpots to ensure promptness.","imp":4.51,"exp":55,"src":"heuristic","tier":"standard","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Explain and interpret house rules, such as game rules or betting limits, for patrons.","imp":4.5,"exp":65,"src":"heuristic","tier":"efficient","gwa":"Interpreting the Meaning of Information for Others","auto":0.125,"aug":0.875},{"t":"Establish and maintain banks and table limits for each game.","imp":4.49,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Performing for or Working Directly with the Public"},{"t":"Reset slot machines after payoffs.","imp":4.45,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Performing for or Working Directly with the Public"},{"t":"Answer patrons' questions about gaming machine functions and payouts.","imp":4.37,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Performing for or Working Directly with the Public"},{"t":"Record the specifics of malfunctioning machines and document malfunctions needing repair.","imp":4.34,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information","auto":0.7187,"aug":0.2813},{"t":"Monitor patrons for signs of compulsive gambling, offering assistance if necessary.","imp":4.31,"exp":55,"src":"heuristic","tier":"standard","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.","imp":4.3,"exp":55,"src":"heuristic","tier":"standard","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Report customer-related incidents occurring in gaming areas to supervisors.","imp":4.29,"exp":55,"src":"heuristic","tier":"standard","gwa":"Communicating with Supervisors, Peers, or Subordinates"},{"t":"Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.","imp":4.29,"exp":55,"src":"heuristic","tier":"frontier","gwa":"Monitoring and Controlling Resources"},{"t":"Record, issue receipts for, and pay off bets.","imp":4.24,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Attach \"out of order\" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.","imp":4.18,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Communicating with Supervisors, Peers, or Subordinates"},{"t":"Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.","imp":4.15,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Performing General Physical Activities"},{"t":"Exchange currency for customers, converting currency into requested combinations of bills and coins.","imp":4.12,"exp":55,"src":"heuristic","tier":"efficient","gwa":"Performing Administrative Activities"},{"t":"Determine how many gaming tables to open each day and schedule staff accordingly.","imp":4.05,"exp":55,"src":"heuristic","tier":"frontier","gwa":"Guiding, Directing, and Motivating Subordinates"},{"t":"Evaluate workers' performance and prepare written performance evaluations.","imp":4.01,"exp":65,"src":"heuristic","tier":"standard","gwa":"Judging the Qualities of Objects, Services, or People","auto":0.3902,"aug":0.6098},{"t":"Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.","imp":3.88,"exp":55,"src":"heuristic","tier":"frontier","gwa":"Guiding, Directing, and Motivating Subordinates"},{"t":"Monitor stations and games and move dealers from game to game to ensure adequate staffing.","imp":3.83,"exp":55,"src":"heuristic","tier":"standard","gwa":"Monitoring Processes, Materials, or Surroundings"},{"t":"Clean and maintain slot machines and surrounding areas.","imp":3.76,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Performing General Physical Activities"},{"t":"Establish policies on types of gambling offered, odds, or extension of credit.","imp":3.54,"exp":55,"src":"heuristic","tier":"frontier","gwa":"Thinking Creatively"},{"t":"Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.","imp":3.2,"exp":65,"src":"heuristic","tier":"frontier","gwa":"Guiding, Directing, and Motivating Subordinates"},{"t":"Interview and hire workers.","imp":3,"exp":55,"src":"heuristic","tier":"frontier","gwa":"Staffing Organizational Units"},{"t":"Train, supervise, schedule, and evaluate workers.","imp":3,"exp":65,"src":"heuristic","tier":"standard","gwa":"Judging the Qualities of Objects, Services, or People"}],"adjacent":[{"code":"11-9071.00","slug":"gambling-managers","title":"Gambling Managers","overlap":0.78,"months":8,"exposure":67.5,"strong":true},{"code":"39-1014.00","slug":"first-line-supervisors-of-entertainment-and-recreation-workers-except-gambling-services","title":"First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services","overlap":0.76,"months":9,"exposure":39.3,"strong":true},{"code":"33-9031.00","slug":"gambling-surveillance-officers-and-gambling-investigators","title":"Gambling Surveillance Officers and Gambling Investigators","overlap":0.71,"months":10,"exposure":49,"strong":true},{"code":"39-3011.00","slug":"gambling-dealers","title":"Gambling Dealers","overlap":0.71,"months":11,"exposure":37.3,"strong":true},{"code":"43-3041.00","slug":"gambling-cage-workers","title":"Gambling Cage 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