{"v":"2026-11-02","dataVersion":"ONET-30.3+BLS-MAY25","code":"29-2099.08","slug":"patient-representatives","title":"Patient Representatives","alt":["Patient Coordinator","Patient Navigator","Patient Registrar","Patient Partner","Patient Advocate","Patient Ombudsperson","Patient Access Representative","Patient Service Representative","Patient Access Coordinator","Patient Care Representative","Patient Resources Agent","Intake Specialist"],"employment":182610,"wage":{"median":50290,"p25":44170,"p75":64340},"growthPct":5.2,"exposure":42.3,"taskCount":13,"highCount":4,"midCount":2,"lowCount":7,"aeiObserved":2,"fit":{"mix":{"none":0,"efficient":68.6,"standard":22.1,"frontier":9.3},"counts":{"none":0,"efficient":9,"standard":3,"frontier":1},"recommended":"standard","coveragePct":90.7,"addressablePct":100},"tasks":[{"t":"Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.","imp":4.67,"exp":50,"src":"heuristic","tier":"frontier","gwa":"Guiding, Directing, and Motivating Subordinates"},{"t":"Interview patients or their representatives to identify problems relating to care.","imp":4.45,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Getting Information"},{"t":"Refer patients to appropriate health care services or resources.","imp":4.37,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Maintain knowledge of community services and resources available to patients.","imp":4.24,"exp":20,"src":"heuristic","tier":"efficient","gwa":"Updating and Using Relevant Knowledge"},{"t":"Explain policies, procedures, or services to patients using medical or administrative knowledge.","imp":4.06,"exp":40,"src":"aei","tier":"efficient","gwa":"Interpreting the Meaning of Information for Others","auto":0.3466,"aug":0.6534},{"t":"Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.","imp":3.93,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Assisting and Caring for Others"},{"t":"Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.","imp":3.89,"exp":60,"src":"heuristic","tier":"standard","gwa":"Training and Teaching Others"},{"t":"Analyze patients' abilities to pay to determine charges on a sliding scale.","imp":3.75,"exp":30,"src":"heuristic","tier":"efficient","gwa":"Analyzing Data or Information"},{"t":"Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.","imp":3.72,"exp":50,"src":"heuristic","tier":"standard","gwa":"Updating and Using Relevant Knowledge"},{"t":"Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.","imp":3.48,"exp":60,"src":"heuristic","tier":"standard","gwa":"Communicating with Supervisors, Peers, or Subordinates"},{"t":"Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.","imp":3.37,"exp":60,"src":"heuristic","tier":"efficient","gwa":"Documenting/Recording Information"},{"t":"Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.","imp":3.21,"exp":64.9,"src":"aei","tier":"efficient","gwa":"Documenting/Recording Information","auto":0.5672,"aug":0.4328},{"t":"Teach patients to use home health care equipment.","imp":3.01,"exp":35,"src":"heuristic","tier":"efficient","gwa":"Training and Teaching Others"}],"adjacent":[{"code":"43-4051.00","slug":"customer-service-representative","title":"Customer Service Representatives","overlap":0.61,"months":14,"exposure":44.1,"strong":false},{"code":"43-6013.00","slug":"medical-secretaries-and-administrative-assistants","title":"Medical Secretaries and Administrative Assistants","overlap":0.59,"months":15,"exposure":62.9,"strong":false},{"code":"21-1022.00","slug":"healthcare-social-workers","title":"Healthcare Social Workers","overlap":0.55,"months":16,"exposure":43.3,"strong":false},{"code":"21-1094.00","slug":"community-health-workers","title":"Community Health Workers","overlap":0.54,"months":16,"exposure":45.1,"strong":false},{"code":"43-4171.00","slug":"receptionists-and-information-clerks","title":"Receptionists and Information Clerks","overlap":0.54,"months":17,"exposure":72,"strong":false}]}
